FAQ
Answers to the most frequently asked questions. If you don't find what you need here, contact support.
What is The Chat Agent?
The Chat Agent is a managed platform that lets you chat with OpenAI, Anthropic, Azure OpenAI, Google Gemini, and Ollama through a single unified interface. Beyond simple chat you can build AI agents with custom system prompts and tools, design multi-step automated workflows, upload files into context, and collaborate with your team. Everything runs fully hosted at thechatagent.co.uk — no setup required.
Do I need my own API keys?
Yes. The Chat Agent does not supply model credits or proxy requests through a shared key. You connect your own credentials for each AI provider you want to use. Keys are added in Settings → Providers and are stored encrypted at rest — they are never exposed in the interface or shared with third parties. See Providers for step-by-step setup instructions per provider.
Is there a free plan?
Yes. The Chat Agent offers a perpetual free tier with a monthly message allowance so you can start at no cost. Paid plans raise the monthly message cap and unlock additional features including team workspaces, agent builders, and workflow automation. Visit Pricing to compare plans.
Which AI providers are supported?
The platform supports OpenAI, Anthropic, Azure OpenAI, Google Gemini, and Ollama. You can also connect any OpenAI-compatible endpoint — such as a locally running model server — by providing its base URL and API key. Manage all provider connections from Settings → Providers. See Providers and Models for the full list and setup guides.
How is my data handled?
Your conversations and account data are stored encrypted at rest. Data is encrypted in transit (TLS) and at rest. Your provider API keys are stored securely and are used solely to forward your requests to the provider you selected — never for any other purpose. We do not train on your conversations or share your data with third parties. For full details see our Security page.
Can I use The Chat Agent with my team?
Yes — team workspaces are available on paid plans. You can invite members by email, assign roles, and share access to conversations, agents, and workflows within the workspace. Personal conversations remain private to each user. See Teams for details on roles, invitations, and workspace settings.
Can I share a conversation?
Yes. Any conversation owner can generate a read-only share link that lets anyone with the URL view the full thread without needing an account. Share links can be revoked at any time from the conversation's share settings. See Sharing for instructions.
How do I get support?
Start with the Troubleshooting guide for solutions to common issues. If you're still stuck, contact support and include a description of the problem, the provider and model you were using, and any error message you saw.